The question on the top of most small business owners' minds is, "Where can I find good employees?" The answer is that initially you have to build your own good employees. This requires an ongoing educational program (not training). As you convert your current employees into good employees, you will find that the good employees from other businesses will arrive on your doorstep and will want to apply for a job. This is because the good employees want to work with other good employees.

Based on this ground work, your staff will develop for you the necessary job descriptions, policies, and procedures required for the successful operation of your business. Tom Shay shares this information based on his extensive 30 years as a small business owner.