Anne is an award-winning speaker and author who works with organizations who want to become CONTAGIOUS….on purpose! She is the founder of Merchandise Concepts since 1984, a speaking and coaching service located in Charleston, sc. Anne has mystery shopped over 2000 businesses around the country looking for “consistent” excellence in customer service. She knows what works and what doesn’t. Driven by her extensive experience over three decades, Anne shares her wisdom designed to motivate you to take a deeper look at what your customer experiences every day.